Top Air Travel Complaints 2018

We all know traveling can be a nightmare these days, especially during the holidays, and there are definitely certain things travelers deal with that are more annoying than others. We all have our complaints about getting on planes and dealing with airports, and now 24/7 Wall Street has revealed the biggest air travel complaints of the year, based on complaints most frequently filed with the Department of Transportation (DOT). 

So, what do people complain about most? Not surprising, it's baggage, with 2,131 complaints coming in this year related to lost, damaged or delayed baggage, as well as charges for excess baggage, carry-on problems, and difficulties with airline claims. Overall, the worst month for baggage complaints was August, with American Airlines the worst performing airline.

Top Ten Biggest Air Travel Complaints Of 2018

  1. Baggage
  2. Cancellation
  3. Reservations, Ticketing, Boarding
  4. Customer Service
  5. Delays
  6. Fares
  7. Refunds
  8. Disability
  9. Missed connection
  10. Other (including frequent flyers, cargo problems, security, airport facilities, and claims for bodily injury)

Source: USA Today

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