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Amy Newmark is a best selling author and publisher of the "Chicken Soup for the Soul" series. She stopped by the Morning Show with Chris Zito and Suzanne Lewis to chat about how to cope during these difficult times.
Specifically, she talked about coping with angry people. How to diffuse and deescalate any tense situation. Amy said that above all, don't take anything personally and remember to "pre-forgive" people. Never heard of "pre-forgiveness?" Listen to the podcast to find out why it works. And why Suzanne uses it every morning to deal with Zito! (who didn't see that coming?)
And here's a bonus bit of advice from another smart guy.